The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- Canada : 4 - 10 business days
- North America : 3 - 5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
What addresss should I use for a return?
You have two options. I have a mail box in both countries. Choose the country you reside in for returns.
P.O. Box 344
Pembina, North Dakota
95 Turnbull Drive
R3v 1x2, Canada
Is your jewelry nickle free ?
Yes, all my jewelry is nickel free.
What metals do you use ?
Low tarnish Argentium sterling silver
14kt yellow gold filled
14kt rose gold filled
Medical grade titanium
High grade niobium
What is Argentium sterling ?
Argentium sterling is a trade marked low tarnish sterling.
Where do you ship from ?
I ship from Pembina North Dakota and Winnipeg Manitoba. I live in Winnipeg, but cross the border 1 to 2 times per week and mail at the post office in Pembina. All US orders are sent via USPS. All Canadian orders are mailed from Winnipeg.
Do I pay sales tax ?
As a seller based in Canada, I am not required to collect or remit sales taxes from other countries, but Etsy now collects for some states and countries. There are no import taxes on purchases by US buyers. All Canadian sales include GST. Manitoba sales include GST and PST, which are remitted to the governments of Canada and Manitoba.
What is inner diameter and outer diameter ?
Inner diameter is the measurement of the space within a ring. Outer diameter is the space within the ring plus the metal on both sides.
What is 20 gauge .8mm wire ?
20 gauge wire fits all standard piercings. 19 gauge wire is slightly heavier. Most people can wear either gauge.
Sorry I no longer offer wholesale rates.
ADDRESS ERRORS BY CUSTOMERS
Please double check your ship to address before you submit your order because insurance companies will not cover this claim . They view it as your error not USPS. Sometimes the package arrives back and I can resend it, but it does not always occur.